Rocket Maids Terms of Service
When you book a service with Rocket Maids over the phone, internet or in person, you are agreeing to the terms set forth by this document.
Rocket Maids reserves the right to refuse service to anyone for any reason. Such reasons can be but not limited to: no air conditioning, no water or electricity, improper or dishonest booking, project out of scope of the original booking, not being able to access apartment/house, not listing all he bedroom or incorrect square footage, soliciting or trying to solicit our cleaner, incorrect billing information, being rude or harass our staff.
We don’t climb higher than 3-step ladder due to liability reasons. Such ladder is enough to clean first floor windows, ceiling fans and lighting fixtures. For the same reasons, we don’t move furniture and/or appliances that are heavier than 30 lbs. We will be happy to clean under your sofa if you move it for us!
We love animals! But we don’t clean animal feces or urine. Also we don’t assume liability for health and safety of your pets.
Since Rocket Maids reserves specific day and time to clean your house, we reserve the right to charge a late cancellation fee of $70.
A cancellation will be considered late if the service is cancelled within 24 hours before an appointment. Cancellation fees may be charged for other reasons including not being able to get into the building for the service or not being able to contact the original person who booked the appointment.
We do carry insurance for damage or breakage caused by our maids. However, we are not responsible for normal wear and tear , improper installation of items, or artwork, collectibles or family heirlooms valued over $200 and that is not disclosed during the time of making the booking. If any damage is noticed after the cleaning, the customer must notify Rocket Maids within 24 hours of any problem that may have occurred at the address during that day and time of the scheduled cleaning. We will do our best to resolve the problem and come up with a reasonable solution.
We guarantee that we reclean your place for free in case you’re not happy with your initial cleaning. We do not provide any refunds. All claims must be submitted within 24 hours of the cleaning and we will arrange a new service within 7 days on the initial preformed job. Recleans will not be performed for hourly bookings.